dispaly issue - black screen

[onchiyamgp]

no display . black screen

[Max3Aj]

@onchiyamgp, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're experiencing a black screen issue on your HP notebook running Windows 11. Let's walk through some steps to help resolve this.

Perform a Hard Reset

This helps clear any temporary hardware or power issues.

• Turn off the notebook.
• Disconnect all external devices (USBs, printers, etc.).
• Unplug the AC adapter and remove the battery (if removable).
• Press and hold the Power button for 15 seconds.
• Reconnect the battery and power adapter, then turn on the notebook.

Check the Display

• Shine a flashlight at an angle on the screen. If you see a faint image, the backlight might be faulty.
• Connect the notebook to an external monitor or TV using HDMI or VGA. If the external display works, the issue is likely with the notebook’s screen or display cable.

Boot into BIOS

This checks if the issue is with Windows or the hardware.

• Turn off the notebook.
• Press the Power button, then immediately press the Esc key repeatedly (once every second) until the Startup Menu appears.
• Press F10 to enter BIOS.

If the BIOS screen appears, the display hardware is likely fine, and the issue may be with Windows or drivers.

Perform a System Recovery (if BIOS is accessible)

If the screen works in BIOS but not in Windows:

• Turn off the notebook.
• Turn it on and immediately press F11 repeatedly to access HP Recovery Manager.
• Follow the on-screen instructions to perform a System Restore or Startup Repair.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support