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AndreyParygin
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Message 1 of 4
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dont work 3 buttons

HP Recommended
24F
Microsoft Windows 7 (64-bit)

Hello
3 buttons stopped working on my monitor, namely on / off, cancel and up. When the computer is turned off, the monitor blinks in different colors. I went to the store where I bought the monitor, there somehow they fixed it all without referring to the service center, but after 1 week everything repeated. Could there be some kind of malfunction in the monitor itself or does it include some kind of protection?

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Jeet_singh
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@AndreyParygin,

 

Thank you for posting your query on HP Community,

 

What is the product number of your HP Monitor? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you checked if the buttons are physically stuck inside the panel?

Have you tried to use a different monitor cable or What happens when you just disconnect the monitor cable and not the power cable?

 

Could you please respond to this post with the details so that I can provide you with accurate solution which should help you resolve this issue. 

 

Waiting for your response!

 

Thank you 🙂

Jeet_Singh
I am an HP Employee

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AndreyParygin
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If you disconnect the HDMI cable from the monitor, the monitor switches to standby mode. After it, you can turn it off with the on / off button. After switching on by pressing the on / off button, the monitor starts blinking in different colors.I did not try to use another cable. Buttons are not stuck

Model: 24f

Product №:2XN60AA,3DW75AV

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Jeet_singh
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@AndreyParygin,

 

As this is a hardware issue, I would recommend you contact our HP support team for further assistance. 

 

HP support team can be reached on this link.

 

Let me know if you need any further assistance. 

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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