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‎05-24-2023 04:11 AM

HP Recommended
Product: HP Desktop - M01-F0031nl
Operating System: Microsoft Windows 11

Hi, I recently reinstalled windows 11 on my dekstop pc via usb drive. Once entered, however, the driver of the set viedo card is the basic one from microsoft. When I go to "device manager" and update the driver with the one of the pc an "Intel(R) UHD Graphics 360" the screen suddenly goes black and the only way to get back in is to use "safe mode" and restore the basic driver from microsoft, which however has a very bad quality. Any advice to solve?

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3 REPLIES 3

‎05-24-2023 07:15 AM - edited ‎05-24-2023 07:16 AM

HP Recommended

HP's support for your system does not mention windows 11 drivers.

 

I did find a recent graphics driver for the intel GPU

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140051.exe

 

I assume you have not added an nvidia or amd graphics board as you mention only Intel.

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‎05-24-2023 07:26 AM

HP Recommended

Non menziona Windows 11 poiché è stato aggiornato a Windows 11, quindi ho preferito installarlo direttamente. Ho già installato il driver ma non appena lo aggiorno in "gestione dispositivi" e riavvio, non si vede più nulla

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‎05-24-2023 07:26 AM

HP Recommended

It doesn't mention windows 11 as it was upgraded to windows 11 so I preferred to install that directly. I have already installed the driver but as soon as I update it in "device management" and restart, nothing is seen anymore

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