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extended display blank on hdmi connection

HP Recommended
HP ENVY TouchSmart 15-j181na
Microsoft Windows 10 (64-bit)

I have connected Samsung 27inch monitor to my laptop it's getting detected but the display on the extended monitor is blank. I have tried so many things like updating, reinstalling the display adaptor, and with other laptops its working fine and I have connected LG tv before it was working and then once I formated my laptop, I think it's all about some software issue which I am not getting anything about it the first time I am into HDMI thing please help me out.

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HP Support Agent
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Message 2 of 2
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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Use the video or graphics card driver to configure touch screen display settings.

  1. Look for a graphics card or video card sticker on your computer. Common graphics cards include ATI, AMD, NVIDIA, and Intel.

  2. Right-click an empty space on the desktop, and then click the Settings or Control option that matches your graphics card.

    Your graphics card control panel displays.

  3. Click the Display, Arrange, or similar option, and then click Multiple Displays, if necessary.

  4. Select the display option you want, such as Clone, Duplicate or Extended option.

  5. Click Apply or Finish, if necessary.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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