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‎12-13-2019 05:19 PM

HP Recommended
Product: HP All-in-One - 22-c0015t
Operating System: Microsoft Windows 10 (64-bit)

Just got pc two days ago and freezes up on games and videos. Help

1 REPLY 1

‎12-16-2019 01:17 PM - edited ‎12-16-2019 01:19 PM

HP Recommended

@bigmack62
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

 

Firstly let's perform Hard reset a desktop or All-in-One PC

  1. Turn off the computer. Disconnect the power cord from the back of the computer.

  2. With the power off and the power cord disconnected, press the Power button on the computer for 5 seconds. The power light indicator, which is on the power button or near it, might turn on briefly but then it goes off.

  3. Reconnect the power cord and turn on the computer.

    • If the computer starts, the troubleshooting is complete.

    • If the computer still does not start and exhibits the same problem, continue troubleshooting.

Next step perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open the HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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