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buzzsaw2
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Message 1 of 11
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green screen playing video on WMP

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s5-1126
Microsoft Windows 7 (64-bit)

when i try to play a security camera video,the screen turns green and flashing.The same also happens playing on VLC player.

10 REPLIES 10
Riddle_Decipher
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Message 2 of 11
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@buzzsaw2 If the issue persists on more than one video player, I suggest you update the graphics card and chipset drivers using the HP website: Click here to find and install the same,

Once done, ensure the saturation levels for video are set to normal under setting for each player and try playing other videos as well, to check if its the video or the computer that's causing the issue.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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buzzsaw2
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Message 3 of 11
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I downloaded the 2 updates and installed them,but i still have the problem,and i do not know where to find the saturation controls.

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buzzsaw2
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after installing the 2 files,i had to do a restore back a couple of weeks.I then installed the 2 files again,and when i tried to view a video,i got a CRASH DUMP ,so i restored back again.Now i don't know what else to try.

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Riddle_Decipher
HP Support Agent
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Message 5 of 11
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@buzzsaw2 I suggest you try with a new administrator user account and check if that works

if it doesn't, I suggest you run a hardware test on the video card using the below steps:

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click Component Tests.
  • Click Video/graphics card Test.
  • Click Run once (extensive), or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Riddle_Decipher
I am an HP Employee

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buzzsaw2
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Message 6 of 11
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after pressing the F2 key,the menu that came up is V!.02 which had run tests on CPU,connection,and boot,which all passed.There was a (smart test)waiting for input from me.

I couldn't get to the Video/Graphics card test.

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Riddle_Decipher
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Message 7 of 11
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@buzzsaw2 In that case, check if you've got an option to run an extensive hardware test and complete that instead.

Riddle_Decipher
I am an HP Employee

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buzzsaw2
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Message 8 of 11
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there is no option like that

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KrazyToad
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Message 9 of 11
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@buzzsaw2

 

I suggest you back up your data and perform a System Recovery.  Please refer to this Link: https://support.hp.com/in-en/document/c01867418

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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buzzsaw2
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Message 10 of 11
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I am currently awaiting a new POE Injector for my camera because the one i have has failed due to environmental problems,hoping it will solve my issue.

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