how ti resolve the issue of screen flashes black itself when i open the full screen in chrome etc

[deepthi2003]

i have installed the latest version of windows 11 23H2 today and the screen flashes when i open any app like chrome or any software

[Raj_05]

Hi @deepthi2003,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Screen flashing issues on a Windows laptop can be caused by various factors, and resolving them may involve troubleshooting different aspects. Here are some steps you can try to resolve the black screen flashing issue.

Update Graphics Drivers: Ensure that your graphics drivers are up to date. Visit the official HP website or the graphics card manufacturer to download and install the latest drivers.

Adjust Display Settings:

• Right-click on the desktop and select "Display settings."
• Check the display resolution and make sure it's set to the recommended resolution for your laptop.
• Try changing the refresh rate and see if it helps.

Disable Hardware Acceleration in Chrome:

• Open Chrome and go to "Settings."
• Scroll down and click on "Advanced."
• Under the "System" section, disable "Use hardware acceleration when available."

Run Windows Update: Ensure that your Windows operating system is fully updated. Run Windows Update to install any pending updates, including driver updates.

Check for Malware: Perform a thorough malware scan on your laptop using a reliable antivirus or anti-malware tool. Malware can sometimes cause abnormal behavior on your system.

Boot into Safe Mode: Boot your laptop into Safe Mode to check if the issue persists. If the problem doesn't occur in Safe Mode, it may be related to third-party software or drivers.

Rollback Windows Update (if the issue started after an update): If the problem started after a recent Windows update, you can try rolling back the update:

• Go to "Settings" > "Windows Update" > "Update history."
• Click on "Uninstall updates" and uninstall the recent update.

System Restore: If none of the above solutions work, you can perform a system restore to revert your system to a previous state before the issue started.

Remember to back up important data before making significant changes to your system.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support