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HP Recommended

My HP desk top All-in-one shows a Pointer Test failed.  The symptom is my mouse pointer is out of control and jumping around top screen

3 REPLIES 3
HP Recommended

The Drag and Drop Test also failed..

HP Recommended

I resolve the above problem by disabling the touch screen. The mouse problem goes away. The question now is how to fix the touch screen. Don't know if it is a h/w or s/w issues. The touch screen works only at certain spots on the screen, not the whole screen, that's why I failed the Touch Screen Test.

HP Recommended

Hi @eddiehk,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.


 If possible, get back to us with the snapshot of the issue.

Take care and have a great day ahead.

Rainbow23 - HP Support.
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