cancel
Showing results for 
Search instead for 
Did you mean: 
RonHume
New member
2 1 0 0
Message 1 of 4
199
Flag Post

hp Pavilion 23fi

HP Recommended
Pavilion 23fi
Microsoft Windows 10 (64-bit)

My Pavilion 23fi monitor frequently has a cloudy third of the screen on the right side at start-up. I can often clear the problem by turning the monitor off and back on, so there is nothing wrong with the monitor.

How can I resolve the problem please?

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,064 1,097
Message 2 of 4
Flag Post
HP Recommended

@RonHume

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use the following steps to add or update the monitor driver files for Windows:

  1. Use an installation disc:

    • If your HP or Compaq monitor came with an installation disc, insert the disc and follow the on-screen instructions. You are done.

    • If you do not have an installation disc, continue to the next step.

  2. Check HP Customer Care to see if a driver is available for your HP or Compaq monitor:

    1. Go to the Get software and drivers - Select your operating system page.

      note:If the main Get software and drivers page opens, type the exact model name of your HP or Compaq monitor in the field provided, and click Next.

    2. Click the name of the operating system on the computer.

      If the operating system is not listed, a driver is not available. Skip to Step 3.

    3. Look through the list of available software updates and do one of the following:

      • If a monitor driver is available from the list, download and install the driver. You are done.

      • If a monitor driver is not available, download and install HP My Display or HP Display Assistant. You are done.

      • If a driver, HP My Display software, or HP Display Assistant software is not available, continue to the next step.

  3. Open Device Manager:

    • In Windows 7 and Vista, click Start , type Device Manager in the search box, and select Device Manager from the menu.

      If prompted with a User Account Control message, click Continue.

    • In Windows XP, click Start, right-click My Computer, click Properties, click the Hardware tab, and then click Device Manager.

  4. Click the plus sign (+) next to Monitors, and then double-click the name for the monitor (Generic PnP Monitor or similar).

    Figure : Generic PnP Monitor listing in Device Manager

     Generic PnP Monitor listing in Device Manager
  5. Click the Driver tab, and then click the Update Driver button.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
RonHume
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I renewed the monitor drivers as suggested but the error persists. It appears I will have to shrug and bear the annoyance. So much for modern technology in the dark ages.

0 Kudos
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 4 of 4
Flag Post
HP Recommended

@RonHume

 

I understand your concerns.

 

In that case, I would suggets you perform the system reset and check.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation