-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Video, Display and Touch
- hp envy 27s freesync with nvidia gpu?

Create an account on the HP Community to personalize your profile and ask a question
01-19-2019 05:22 PM
Hi, i have recently downloaded the new nvidia drivers for my rtx 2070 and when playing on the envy 27s 4k monitor i seem to get stutters when the refresh rate goes into the 40hz range,what is the lowest refresh rate of this monitor when using freesync please? as when i check in windows it says 50hz to 60hz? and i get no option any lower than this.
Thanks
01-20-2019 04:22 PM
@syks
Thank you for posting on the HP Support Community.
I see that you're experiencing low frame rate while playing games,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the exact product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Have you tried with a different HDMI cable?
- What is the operating system?
- Have you tried with the different game
While you respond to that, let's try these steps:
Here's a video on how to disable the "turbo mode" that causes this issue: Click here
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Community. Have a great day!
ECHO_LAKE
I am an HP Employee
01-21-2019 05:58 PM
@syks
Thank you for posting back.
To get the answer to this question, A number of the more affordable 4K displays currently on the market offer only 30Hz refresh rates. The typical refresh rate of a mainstream display is 60Hz, and fast gaming-monitors can offer as high as 144Hz.
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee