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jdmacvarish
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Message 1 of 2
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hp pavilio all in one extended monitor not detecting

HP Recommended
HP Pavilion All-in-ONe 24-r1xx
Microsoft Windows 10 (64-bit)

Issue came about today with my second monitor. 

Been using this set-up for roughly a year without issue. 

Today the second monitor suddenly isn't being detected.

Tested second monitor and HDMI cable with my work laptop and no issues extending screen at all.

Something with my HP needs adjusting but I can't find the solution anywhere.

PLEASE HELP!!!

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@jdmacvarish
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC .
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/hk-en/document/c06366640

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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