i have gray pop up box across bottom of screen popping up about every 2 seconds or so

[goodiegurl26]

i have a gray shadow box popping up at bottom of my screen, it goes all the way across and it pops up every 2 seconds or so...can anyone tell me how to get rid of this?

[KrazyToad]

@goodiegurl26

Welcome to HP Support Community

To assist you better, would it be possible for you to upload a picture so we can understand what that pop up is about?

Thank you 😊

[Graysnana]

Yes, here is what is happening. It is like a gray banner horizontally across bottom of screen.. pops up about every 2 seconds, disappears then pops up again.

[KrazyToad]

@goodiegurl26

I'm unable to view the image. I suggest you upload the picture once again and ensure the image does not contain any of your personal information

Thank you

[Graysnana]

It goes horizontally across the task bar, comes and goes about every two seconds

[KrazyToad]

@goodiegurl26

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

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