• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎04-17-2021 09:09 AM

HP Recommended
Product: dc5800
Operating System: Microsoft Windows 7 (32-bit)

hp dc5800 sff. installing ati radeon hd4550 graphics card. after installing card  windows finds drivers and says to reboot. when i reboot windows starts and then screen goes black. how do i fix this?

3 REPLIES 3

‎04-17-2021 09:19 AM - edited ‎04-17-2021 09:19 AM

HP Recommended

Hi:

 

Did you first uninstall the Intel graphics adapter and driver in the device manager?

 

If not, remove the AMD graphics card and do this...

 

Go to the device manager, click to expand the Display adapters device manager category.

 

Right click on the graphics adapter listed there and select Uninstall.  Also check the Uninstall driver box.

 

Shut down, unplug the PC and install your AMD Radeon HD 4550.

Was this reply helpful? Yes No

‎04-17-2021 10:37 AM

HP Recommended

after following procedures screen still goes black after windows tries to start. i removed ati card and reconnected vga to motherboard and no screen at all even trying safe mode. reinstalled ati and it will only display in safe mode. thank you for your help.

Was this reply helpful? Yes No

‎04-17-2021 10:40 AM - edited ‎04-17-2021 10:43 AM

HP Recommended

Unfortunately, I don't know why that is happening.

 

Even without a graphics driver, Windows should run in normal mode with a generic standard VGA adapter.

 

You may want to consider reinstalling Windows 7, to rule out a deeper software/hardware issue.

 

I would install W7 with the AMD radeon graphics card installed, so that there are no driver conflicts.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.