luminance pop up keeps appearing on my HP w19e screen

[namralyssa66]

luminance pop up keeps appearing on my HP w19e screen - how to stop this?  i was trying to do captcha and it keeps on appearing this box in the middle where i can't see what i need to type and it affected what i am doing.   

[A4Apollo · Accepted solution]

Hey there! @namralyssa66, Thanks for stopping by the HP Support Forums!

I understand luminance icon keeps popping on your monitor.

Don't worry I'd like to help you out.

Did you make any changes to your monitor?

Check if the buttons on the monitor are being pressed.

Press volume - or volume + icons to navigate through the functions. 

Select R-> icon on the monitor to reset. Reset your monitor factory settings and check if the issue persists.

Refer the monitor user guide for more information.

If the issue persists after reset it is a hardware issue with the monitor, please contact HP support for service options.

Link to contact HP.

Hope this helps!

Have a beautiful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[namralyssa66]

Thanks for the help

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.