• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-03-2021 07:21 PM

HP Recommended
Product: HP Pavillion 23-q014 TouchSmart All in one
Operating System: Microsoft Windows 10 (64-bit)

I bought my all in one in 2015 for my husband.  It is a TouchSmart PC.  I had touch capability and he really likes that feature.  However, about six months ago the touchscreen stopped working.  I have tried every suggestion online to try and fix it.  In the device manager I can bring up the HID-compliant touch screen by hitting view but it is greyed out.  At the same time I have an unknown USB device trying to load under Universal USB controller which has a yellow triangle next to it.  If I disable or uninstall that I have momentarily gotten the touchscreen driver back but of course when I reboot it goes back to the failed setup.   The missing touchscreen driver pro[erties shows disconnected (code 45) and the failed Unknown USB device properties shows 

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed. How can I retreive my touchscreen function on this all in one?  My husband has neuropathy in hands and it is hard to type but fairly easy to use touch.  

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.