monitor brightness

[paulsausage]

i cannot change the brightness on my monitor using its own controls (they are greyed out) and i cannot change it in windows 10 as there is not brightness bar?

[Irwin6]

Hi @paulsausage,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your HP Monitor.

Kindly refer to the steps below to troubleshoot and let me know if that resolves the issue.

You need to open the OSD (On Screen Display) Menu by using the buttons located on the bottom right corner of the display.  You need to press the Menu button, then go to the Management section and initiate the factory defaults/reset option.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[paulsausage]

OK i have done the factory reset but the brightness button is still greyed out?

[Irwin6]

Hi @paulsausage,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support