12-28-2016 11:44 AM
27vc monitor does not detect vga input. HDMI input works fine, but would like to use the VGA cable instead.
Solved! Go to Solution.
12-29-2016 07:46 AM - edited 12-29-2016 07:56 AM
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As I understand the monitor doesn't detect VGA input,
Don't worry as I have a few steps that should help:
Could you feed my curiosity and let me know if you've already checked with an alternate VGA cable to check if that works?
Also, you could attempt a connection to an alternate monitor to identify the issue.
Please revert back with the product number as well, since you've entered Vivo and I'm not sure what you are referring to!
The above steps should help us identify the cause of the failure before we can continue troubleshooting (if need be).
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I am an HP Employee
12-29-2016 07:57 AM
Thanks for the assist.
turns out the monitor and vga cable are not at fault, since both work using another PC.
problem was, my new PC has a video card with an HDMI output. The vga output is a 'dead' link since the graphics are handled by the card, an NVidia GEForce 950x, which doesn't have a vga output.
12-29-2016 08:57 AM
Thank you for the update,
I appreciate your time and efforts,
I'm glad you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
Take care now and do have a fabulous week ahead. 🙂
I am an HP Employee