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‎06-25-2019 06:22 AM

HP Recommended
Product: HP 24w
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I got 2 screens and one of them stopped working.

At startup the screen turns white and fades to black after a few seconds. Afterwards he stays black.

 

I already swapped the cables and the same monitor has this issue, so it has to be the monitor causing this issue.

Can anyone help?

1 REPLY 1

‎06-27-2019 10:34 AM

HP Recommended

@Zauberfadenpony

 

Welcome to the HP Support Community.

 

Do perform the steps from this document: https://support.hp.com/in-en/product/hp-value-24-inch-displays/7274745/model/16313835/document/c0129...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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