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- HP Community
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- monitor suddenly not reading my usb c input

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05-13-2024 11:16 AM
Hi I've used my HPZ27 monitor for 3 years without issue. The USB-C cable was fraying, so when i tried to hook up my laptop this morning and it wasn't reading the USB-C input i assumed that was the problem. So i switched the cable but still no signal. Any ideas what's happening here?
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05-15-2024 01:11 PM
Hi @nicritt,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If changing the cable didn't resolve the issue, there might be a few other possibilities to consider.
- Check the port: It's possible that the USB-C port on either your monitor or laptop is damaged or malfunctioning. Try connecting another device to the port to see if it works.
- Update drivers: Make sure your laptop's USB-C drivers are up to date. Sometimes, outdated drivers can cause connectivity issues.
- Check settings: Ensure that your laptop is set to output display through the USB-C port. Some laptops require you to manually select the output source.
- Try another device: If possible, try connecting a different device (another laptop or a smartphone with USB-C output) to your monitor to see if the issue persists. This can help determine if the problem lies with the monitor or the laptop.
- Reset settings: Sometimes, resetting the monitor's settings to default can resolve connectivity issues. Refer to the monitor's manual for instructions on how to reset it.
- Hardware issue: If none of the above solutions work, there might be a hardware issue with either the monitor or the laptop.
By systematically troubleshooting these possibilities, you should be able to identify the root cause of the issue and find a solution.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator
05-15-2024 01:11 PM
Hi @nicritt,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If changing the cable didn't resolve the issue, there might be a few other possibilities to consider.
- Check the port: It's possible that the USB-C port on either your monitor or laptop is damaged or malfunctioning. Try connecting another device to the port to see if it works.
- Update drivers: Make sure your laptop's USB-C drivers are up to date. Sometimes, outdated drivers can cause connectivity issues.
- Check settings: Ensure that your laptop is set to output display through the USB-C port. Some laptops require you to manually select the output source.
- Try another device: If possible, try connecting a different device (another laptop or a smartphone with USB-C output) to your monitor to see if the issue persists. This can help determine if the problem lies with the monitor or the laptop.
- Reset settings: Sometimes, resetting the monitor's settings to default can resolve connectivity issues. Refer to the monitor's manual for instructions on how to reset it.
- Hardware issue: If none of the above solutions work, there might be a hardware issue with either the monitor or the laptop.
By systematically troubleshooting these possibilities, you should be able to identify the root cause of the issue and find a solution.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator
05-16-2024 08:15 AM
Hi thanks -- i actually figured it out -- i didn't replace it with the right cable. I was using the apple charger usb-c and not one that carried data. I replaced it with a Belkin usbc cable that carried data and boom, fixed! Thanks for your reply.
05-18-2024 01:44 PM
Hi @nicritt,
Thank you for your response,
Is there anything else that I can help you with today?
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Take care and have a great day ahead!
Alden4
HP Support
HP Support Community Moderator