monitor warranty

[acorn333]

I have emailed hpstore-uk@hp.com and  hpstoresalesuk@hp.com but neither bother to respond.

My question was:

Proposed purchase of  HP Series 5 Pro 23.8 inch FHD Monitor - 524pf

Your website terms state:

As a Consumer Customer you may also change your mind and cancel your purchase at any time, without giving any reason, within 14 calendar days after your order is delivered in full if you've handled and inspected your HP product to establish its nature, characteristics and functioning (like you would if you were in a shop), and you’re not 100% happy 

Please confirm that this means that I may assemble the monitor and connect it to my computer so I can see that I am happy with controls, brightness and so on.

ONE - I need an official answer to this question

TWO - Is this lack of response typical of HP service?

[Dragon-Fur]

@acorn333 

Welcome to the HP Community --

We cannot speak for the HP Store --

We are a peer-to-peer forum of mostly volunteers.

Typical?

Unknown, though according to the GB store website, email requests appear to be the slower method of contacting HP Store Sales / Support.  

https://www.hp.com/gb-en/shop/offer.aspx?p=contact-hp-store-sales-support

Perhaps call the Store during the posted days and hours.

Chat is listed as an option, too.

References

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HP Store – USA

 Store/HP.com USA Sales and Customer Service

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

HP Store Customer Service – Example(s)

 HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

Product Returns – USA

Includes Chat (where available) and phone number contact

 HP.com Returns - USA

Sample – HP Store - Canada

HP Store - Canada

In the Upper right corner of the webpage > Hover on the "Headset" icon

Select (for example) Contact the HP Store

HP Store - Canada - Contact Us

OR

 HP Store - UK - Customer Service - Contact the Store

 Select Contact Sales

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