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my computer won't detect a 2nd screen

HP Recommended
pavilion 23-b034 all in one
Microsoft Windows 10 (64-bit)

I have a 2nd Dell monitor that I'm using an HDMI/USB cable and my computer isn't detecting the it. What do I need to do? Help.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that you are facing issues connecting an external monitor to the computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you try using a different USB to HDMI adapter (Don’t use converters) and check if it helps.


I would like to inform you that HP doesn’t recommend using adapters or converters to connect an external monitor as it is not a reliable way to connect the monitor.


I hope that answers your question and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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