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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
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Accepted Solutions
HP Recommended
Borrow a full size USB keyboard and see if the number pad works OK
If it also fails then problem with driver or windows. Post back here for additional instrucitons
If it works then go here and check your warranty
https://support.hp.com/us-en/checkwarranty
If in warranty get it replaced
https://www.hp.com/us-en/contact-hp/ww-contact-us.html
If not in warranty consider getting a USB number pad such as
depending on your budget you can have it repaired
1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended
Borrow a full size USB keyboard and see if the number pad works OK
If it also fails then problem with driver or windows. Post back here for additional instrucitons
If it works then go here and check your warranty
https://support.hp.com/us-en/checkwarranty
If in warranty get it replaced
https://www.hp.com/us-en/contact-hp/ww-contact-us.html
If not in warranty consider getting a USB number pad such as
depending on your budget you can have it repaired
1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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