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- HP Community
- Desktops
- Desktop Video, Display and Touch
- problem with Video Drivers

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09-04-2016 02:15 PM
I've noticed that my computer has been making my videos appeare slow and choppy. Such as, in Windows Movie Maker a window pops up as soon as I open it stating:
"If you experience slow performance using Movie Maker, you might need to install a driver for your video card or update your current one."
It also seems that my computer games (like the Sims 3 and or 4) play really slow and choppy as well. How do I fix this?
My computer is an: HP Pavilion 21-h000 Touch All-in-One Desktop PC series. I'm not sure what year it was made. My husband bought it in 2014.
Solved! Go to Solution.
Accepted Solutions
09-05-2016 06:40 AM
Hi:
You would need this W10 graphics driver for your model...
This package provides the AMD Radeon HD Graphics for supported desktop models that are running a supported operating system.
File name: sp72946.exe
09-04-2016 02:51 PM
Hi:
There are 3 different model variations of that series.
Please let me know which of the 3 models you have and I will post the link to the graphics driver for W10.
HP Pavilion 21-h045la
HP Pavilion 21-h005la
HP Pavilion 21-h010la
If you don't know which of the 3 models you have, please post the product number of the PC.
The product number can be found on the same sticker as the serial number.
09-05-2016 06:40 AM
Hi:
You would need this W10 graphics driver for your model...
This package provides the AMD Radeon HD Graphics for supported desktop models that are running a supported operating system.
File name: sp72946.exe