problem with Video Drivers

[mcbburbs]

I've noticed that my computer has been making my videos appeare slow and choppy. Such as, in Windows Movie Maker a window pops up as soon as I open it stating:

"If you experience slow performance using Movie Maker, you might need to install a driver for your video card or update your current one."

It also seems that my computer games (like the Sims 3 and or 4) play really slow and choppy as well. How do I fix this?

My computer is an: HP Pavilion 21-h000 Touch All-in-One Desktop PC series.  I'm not sure what year it was made. My husband bought it in 2014.

[Paul_Tikkanen]

Hi:

There are 3 different model variations of that series.

Please let me know which of the 3 models you have and I will post the link to the graphics driver for W10.

HP Pavilion 21-h045la

HP Pavilion 21-h005la

HP Pavilion 21-h010la

If you don't know which of the 3 models you have, please post the product number of the PC.

The product number can be found on the same sticker as the serial number.

[mcbburbs]

My computer:

Serieal #: [Personal Information Removed]

Product #: F3D31AA#ABA

Model #:21-ho10 

[Paul_Tikkanen · Accepted solution]

Hi:

You would need this W10 graphics driver for your model...

This package provides the AMD Radeon HD Graphics for supported desktop models that are running a supported operating system.

File name: sp72946.exe

[mcbburbs]

Thank you the link you sent me did help and my computer is back to normal.

[Paul_Tikkanen]

You're very welcome.