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HP Recommended
HP Pavilion 21-h000 Touch All-
Microsoft Windows 10 (64-bit)

I've noticed that my computer has been making my videos appeare slow and choppy. Such as, in Windows Movie Maker a window pops up as soon as I open it stating:

 

"If you experience slow performance using Movie Maker, you might need to install a driver for your video card or update your current one."

 

It also seems that my computer games (like the Sims 3 and or 4) play really slow and choppy as well. How do I fix this?

 

My computer is an: HP Pavilion 21-h000 Touch All-in-One Desktop PC series.  I'm not sure what year it was made. My husband bought it in 2014.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You would need this W10 graphics driver for your model...

 

This package provides the AMD Radeon HD Graphics for supported desktop models that are running a supported operating system.

 

File name: sp72946.exe

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

There are 3 different model variations of that series.

 

Please let me know which of the 3 models you have and I will post the link to the graphics driver for W10.

 

HP Pavilion 21-h045la

 

HP Pavilion 21-h005la

 

HP Pavilion 21-h010la

 

If you don't know which of the 3 models you have, please post the product number of the PC.

 

The product number can be found on the same sticker as the serial number.

HP Recommended

My computer:

 

Serieal #: [Personal Information Removed]

Product #: F3D31AA#ABA

Model #:21-ho10 

 

HP Recommended

Hi:

 

You would need this W10 graphics driver for your model...

 

This package provides the AMD Radeon HD Graphics for supported desktop models that are running a supported operating system.

 

File name: sp72946.exe

HP Recommended

Thank you the link you sent me did help and my computer is back to normal.

 

 

HP Recommended

You're very welcome.

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