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‎10-09-2020 02:52 PM

HP Recommended
Product: prodesk 400 g4 dm
Operating System: Microsoft Windows 10 (64-bit)

Just got a prodesk that was freezing during the windows 10 initial setup. Had to format and try again several times. I eventually tired it without it connected to internet and it was able to install just fine. Once connected to internet, windows says installing video driver and then the system locks up shortly after. I did a system restore and downloaded the video driver manually and then tried to install it. It froze during the process. Did another system restore and the driver was able to install, and then froze right after. Restarted the computer and locks up a the log in screen. Rebooted into safemode and no crashes at all. Booted from Linux off of a flash drive and it was totally fine. Anyone else have this intel HD 610 driver issue and know of a fix?

1 REPLY 1

‎11-07-2020 03:15 PM

HP Recommended

Anyone have any ideas?

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