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‎07-04-2018 03:40 PM - last edited on ‎07-04-2018 03:49 PM by Retired

HP Recommended
Product: HP EliteDesk 800 G1 Core i3-4130
Operating System: Microsoft Windows 7 (64-bit)

HP EliteDesk 800 G1 Core i3-4130 My Computer DisplayPort video output from SAMSUNG 50MU7000 series TV with "DisplayPort to HDMI" cable (Cable supports INCA brand and 4K) [web link removed] says there is no TV signal. There is no problem connecting to the non-4K TV with the same cable. When I contacted Samsung service, the output of the device was not compatible with 4K TV. Since this TV also does not have VGA input, I have to use "DisplayPort to HDMI" on TV. So where does the problem come from and what should I do to solve this problem?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-04-2018 04:42 PM

HP Recommended

@mzcapan

 

As you said: "There is no problem connecting to the non-4K TV with the same cable." We know where the culprit is: it is the TV HDMI port or the HDMI cable. Please try a different cable which supports HDMI version 2.0

 

Regards.

BH
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3 REPLIES 3

‎07-04-2018 04:42 PM

HP Recommended

@mzcapan

 

As you said: "There is no problem connecting to the non-4K TV with the same cable." We know where the culprit is: it is the TV HDMI port or the HDMI cable. Please try a different cable which supports HDMI version 2.0

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎07-07-2018 03:21 AM

HP Recommended 
The problem has been solved using another cable. Thank you.
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‎07-07-2018 03:08 PM - edited ‎07-07-2018 03:11 PM

HP Recommended

@mzcapan

 

Many thanks for posting back the result. I did test this on my TV around Easter 2018.

 

I also did test with older x360 machines using HDMI around Christmas 2016 but those HDMI version 1.4 ports did not work.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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