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delacroix
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right screen is darker than left screen

HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

i wanted to ask anyone that can help if someone knows what i can do to fix this problem

the right side of my screen is darker than the left side, and sorry for the poor picture quality but you can clearly see the division of the shade in the middle of the picture, this shot was captured using a cellphone camera.

20200123_022457.jpg

i also included a print screen and there is no line or the difference in shade that can be seen.

Untitled.png

i already tried a lot of stuff like updates, safe modes, drivers, factory resets, hp diagnostic window

can someone help me or do i need bring this laptop back to walmart?

 

 

3 REPLIES 3
praveen196
HP Support Agent
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Message 2 of 4
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@delacroix Welcome to HP Community!

 

I understand that you are getting the right screen is darker than the left screen.

 

Please provide the correct model number.

 

Please let us know the model of the Laptop?

 

I would suggest you to try changing the screen resolution and see if it helps.

 

Please refer the link below to change the screen resolution:

 

http://windows.microsoft.com/en-in/windows-10/change-screen-resolution

 

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

The issue might have caused due to display drivers I would suggest you update the display drivers and see if it helps.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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delacroix
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thanks for the reply

 

the model for the laptop is: HP Pavilion - 15-cw1063wm

 

and i am sorry to say that the problem still exist and i did all the updates that i could, also tried the display drivers, also tried to update the radeon and still no luck.

 

for the updates i did both for windows and hp, and the screen is the same.

 

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praveen196
HP Support Agent
HP Support Agent
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@delacroix

 

Thank you for the update.

 

If you haven't, please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, you may need to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

Reply to the result of the above-mentioned steps, for further assistance. 

 

Have a nice day!!

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