screen dimming on HP Pavilion All - in - One Model No. 23 - q026

[val73]

Screen dimming on HP Pavilion All - in - One Model No. 23 - q026. I saw this happening when it went to sleep and upon waking up it would flicker and dim (almost to a point that it was unreadable) I opened settings and moved the brightness bar adjuster and it made no difference. I was moving the mouse and the screen came back to full brightness leaving me to think there was a cable issue and moving the mouse cable moved the power cable causing it to dim, however, I moved the cable around to try and pinpoint the issue to no avail. I have updated the latest driver which was released October 18th this year and can't find one newer. updated BIOS and anything else that was dated. I'm stumped. This was a Hard Disk gone bad and replaced the disk for a family memeber and reinstalled windows 10 including the pain staking task of downloading all drivers necessary and it appears to be working great except the screen is now dim (about 15% if I had to guess) and I can't get it to come back. Any suggestions are welcome. I have already toggled the dynamic display setting to on and changed the dim to 100% to no avail. I've since toggled it back off since it made no difference.

thanks in advance,

Val73

[asmita6658]

@val73

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the display.

Appreciate you trying the troubleshooting steps. Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Adjust the Screen Brightness -

1) Right click on the Start or Windows icon and open Control Panel. 
2) Click on Hardware and Sound.
3) Click on Power Options. 
4) Look for Screen Brightness located at the very bottom of the screen. 
5) Move the slider to adjust the brightness. 

Step 2 Re-install the Display adapter -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

If the issue still persists, try updating the computer -

Step 3 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 4 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 5 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Also, try connecting the PC to an external monitor to check for the brightness and boot the PC in BIOS to check if the same thing happens in BIOS -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!