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‎10-01-2022 04:37 AM

HP Recommended
Product: HP EliteDesk 800 65W G3 Desktop Mini PC
Operating System: Microsoft Windows 11

Hi

The display goes black for 2 to 3 seconds every few minutes. I have updated the drivers. I have tried another PC on the same monitor it works fine. I have run hardware diagnostics with no reported issues.

1 REPLY 1

‎10-01-2022 06:02 AM

HP Recommended

This is not good.  Please check your warranty

https://support.hp.com/us-en/checkwarranty

 

Try the following graphics driver that is dated April 28, 2021

https://ftp.hp.com/pub/softpaq/sp113501-114000/sp113531.exe

 

Did this behavior happen after a software upgrade ?

Do you have any devices attached to USB that draw power such as optical disk or external drive (backup)?  Disconnect and see if the problem goes away.  Possibly you 65 watt adapter needs to be upgrade to 90

 

There are a lot of BIOS updates and the latest one is Aug 15, 2022

I did not see anything specific to your problem.  It is always dangerous to update bios and I do not recommend updating unless it fixes a problem listed in the release.

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