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Kingwood43
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screen going blank only snow

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EliteOne 1000 G2 34-in Curved
Microsoft Windows 10 (64-bit)

The display goes blank/all snow and only way to recover is power the computer off. Only happens occasionally but is getting more frequent.

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fr8mann
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I Have the same issue.  Were you ever able to fix it? 

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Echo_Lake
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Message 3 of 7
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@fr8mann

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • Have you tried connecting the computer to an external monitor or TV? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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fr8mann
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It has actually been happening for a long time.  There have been a few updates and none of them correct the issue

No Hardware/ Software changes

Yes, i tried to troubleshoot

Product Number: 2zk57ut#aba

Have not connected to outside monitor

 

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Echo_Lake
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 @fr8mann

Thank you for posting back.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Firstly, let's perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: (if the computer doesn't start up/power on you can skip the next step)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

  • If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

ECHO_LAKE
I am an HP Employee

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Kingwood43
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No still doing it but seems to be much less frequent now but I have done nothing different to resolve this issue so not sure why it is happening less often.

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asmita6658
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@fr8mann

 

Try updating the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Asmita
I am an HP Employee

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