scroll wheel is not working properly

[Rohith_KR]

when I scroll down it's going up some times some times down first I thought it's site issue but, it's happening in multiple sites in different devices as well. I tried it in different wired mouse I have it's working fine. But in this one I have that issue

[Hawks_Eye]

Hi @Rohith_KR 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Thanks for explaining that so clearly—it definitely sounds like the scroll wheel on your HP 240 Bluetooth Mouse is misbehaving, and I can imagine how annoying that must be when you're just trying to get things done.

Here are a few steps recommended  that can help resolve this kind of erratic scrolling:

Check Battery:

• Ensure that the mouse is adequately charged or replace the batteries if they are low, as low battery can sometimes affect performance.

Reconnect Bluetooth:

• Go to Settings > Devices > Bluetooth & other devices.
• Remove the mouse from the list of connected devices, then re-pair it.

Check for Interference:

• Ensure there are no physical obstructions or electronic devices nearby that could interfere with the Bluetooth connection.

Update Mouse Drivers:

• Go to Device Manager, locate the mouse under Mice and other pointing devices, right-click, and select Update Driver.
• Alternatively, visit HP Support to check for any available driver updates for your mouse model.

Adjust Scrolling Settings:

• Go to Settings > Devices > Mouse and adjust the scroll settings. You might try changing the scroll interval to see if it affects the behavior.

Test on Another Computer:

• If possible, test the mouse on another computer with Windows 11 to see if the issue persists. This can help identify if the problem is with the mouse itself.

Reset Mouse Settings:

• Sometimes resetting the mouse to its default settings can resolve performance issues. Check the user manual for instructions specific to your model.

Windows Update:

• Ensure that Windows 11 is up-to-date as recent updates may contain patches that improve device compatibility and performance.

If these steps do not resolve the scrolling issue, there might be a hardware malfunction with the mouse.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye