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HP Recommended
HP Pavilion x360 Convertible Laptop PC 14-dh0024tu

When i turn on my laptop the screen stays  black and is automatically touch screen and will not let me change it. How do I fix this? I'm a uni student on the verge of a breakdown about this

1 REPLY 1
HP Recommended

Step 1: Try Booting in Safe Mode

1. Press the Power button to turn off the laptop.

2. Press the Power button again to turn on the laptop.

3. Press the F8 key repeatedly before the Windows logo appears.

4. Select "Safe Mode" from the menu that appears.

 

Step 2: Check Display Settings

1. Go to Settings > System > Display.

2. Make sure the "Orientation" setting is set to "Landscape".

3. Make sure the "Touchscreen" setting is set to "Off".

 

Step 3: Check BIOS Settings

1. Press the F2 or F12 key (depending on the laptop model) while the laptop is on.

2. Select the "Advanced" menu > "Device Configuration".

3. Make sure the "Touchscreen" setting is set to "Disabled".

 

Step 4: Update the Display Driver

1. Open Device Manager.

2. Select "Display Adapters".

3. Right-click on the display driver and select "Update Driver".

 

Step 5: Perform a System Restore

1. Open Settings > System > Recovery.

2. Select "System Restore".

3. Select the restore point you want to use.

 

Step 6: Turn on the laptop while plugging in the adapter

 

If the steps above do not work, there may be a more serious problem with your laptop. I recommend that you contact HP technical support or take your laptop to an authorized service center to fix the problem.

 

Hopefully the steps above can help you fix your laptop problem.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.