touch screen issue after windows 10 update

[mandi8890]

hello i bought a hp touch smart 320 online and can was wondering if anyone else was having the same problem after they updated to windows 10 where the touch screen stopped working?  my came this way and i was wondering if there is a way to fix it or if stuck the way it is.  thank you for taking the time to read this.

[A4Apollo]

Hey there! @mandi8890, Thanks for stopping by the HP Support Forums!

I understand you have touch screen issues with your PC.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Please provide the product number of your PC to assist you better.

Try updating the graphics driver and BIOS on your PC using HP support assistant and check if it helps.

Refer this article to know more information about using HP support assistant.

Please try few steps recommended below.

In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device.
If the option to enable the device is included in the menu, click Enable.

Reinstall the original touch screen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touch screen driver.

Refer this article to further troubleshoot touchscreen issues with your PC.

I'll keep an eye out for your response.

I hope you have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[mandi8890]

Hello 

         Thank you for your response the product is a QP 788AA#ABA.  When I look for the touch screen information there are 

two touchscreen thing one is the one for the hid-compliant touch screen. The other is for a next window voltron touch screen.

[Chimney_83]

Thanks for the reply, recommend you uninstall both the touchscreen drivers from device manager and reinstall the driver and check. 

To isolate the issue (hardware or software) boot the computer to recovery manager by tapping F11 repeatedly on startup to enter recovery manager and try to use the touchscreen. 

If the touchscreen does not work in recovery manager, then the issue is a hardware issue and request you contact our phone support for any service options. t

If touchscreen works fine in recovery manager, restart your computer and run HP Support Assistant to update all the drivers. 

Keep me posted. Good Luck.

[mandi8890]

Hello I tried doing the suggestion and it did not work. But I was able to do a test that said the boot test failed and it gave me a error code that is 3fo.  Does that have something to do with the Issue? My thing is if I had to call and talk to someone am I going to have to pay for the phone advice. Or is it worth just leaving the computer the way I bought it? I was just hoping that it was a easy fix.

[A4Apollo]

@mandi8890, It's great to hear from you again. 

I appreciate your efforts for trying out the steps.

As you mentioned when you ran the system diagnostics the test failed with error 3F0.

It looks like the hard drive on your PC is about to fail. Try contacting HP phone support and get your PC serviced.

Also, it looks like a hardware issue with the touchscreen.

Link to contact HP.

Hope to hear from you soon!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!