touch screen stopped working hp envy 360x

[Tim_Quast]

touch screen stopped working hp envy 360x

[Nal_NR]

Hi @Tim_Quast,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand you have touchscreen issues with your PC.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Is the touchscreen working in BIOS?

As you mentioned the touchscreen on your laptop has stopped functioning on your PC.

Try updating the graphics driver and BIOS on your PC using the HP support assistant and check if it helps. Click here

Please try few steps recommended below.

In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device.
If the option to enable the device is included in the menu, click Enable.

Reinstall the original touchscreen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touchscreen driver.

Also, I suggest you update the Display driver from the Device Manager and check if this helps.

Follow the below steps:

1. Press Windows key + X and click on Device Manager.

2. Expand Display Adaptor.

3. Right click on the video driver and select Update Driver Software. Once this is done, restart the computer and check if the issue persists.

You may also refer to the PC Hardware diagnostics tool. For testing the display issues

.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.