i kept tht laptop on sleep for 2 hours. before it was working properly but as i came back ,i found that the touchpad and the keys were not working . i did check guidelines to see if there's some problem with the software but found no problem . please help
(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure,
However, if the external mouse doesn't work either, it could be a software/driver issue).
Uninstall and reinstall the drivers for your mouse:
Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.
1. Click on Start and type ‘Device Manager’.
2. Click Device Manager.
3. Click + sign next to Mouse.
4. Right-click on mouse entry and choose "uninstall".
5. Restart your computer.
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Riddle_Decipher I am an HP Employee
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