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sambhavjain9138
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touchpad not working though the softwares are correctly working as per the system 's say

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HP Laptop 15-bs0xx
Microsoft Windows 10 (64-bit)

i kept tht laptop on sleep for 2 hours. before it was working properly but as i came back ,i found that the touchpad and the keys were not working . i did check guidelines to see if there's some problem with the software but found no problem . please help

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Riddle_Decipher
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Message 2 of 2
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@sambhavjain9138 Welcome to HP Community!

Attempt using an alternate/external mouse.

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

 

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

  • 1.   Click on Start and type ‘Device Manager’.
  • 2.   Click Device Manager.
  • 3.   Click + sign next to Mouse.
  • 4.   Right-click on mouse entry and choose "uninstall".
  • 5.   Restart your computer.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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