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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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What caused the problem in the first place?
Power glitch? Upgrade to windows 11?
Microsoft or HP update? Add a new device, memory, etc?
BIOS upgrade that went wrong?
Have you run diagnostics?
Tap the ESC key after powering on and press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.
If the touch screen fails during the diagnostics then there is a hardware problem.
Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center
If the diagnostics pass then a problem with the driver of whatever OS you are running
Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol.
Thank you for using HP products and posting to the community.
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