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‎12-16-2022 05:55 AM

HP Recommended
Product: HP Pavilion All-in-One - 23-q112 (Touch)
Operating System: Microsoft Windows 10 (64-bit)

 touchscreen  not working

Category:
1 REPLY 1

‎12-20-2022 04:58 AM

HP Recommended

Hi @bBrett1,


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing touch screen issues with your HP Pavilion All-In-One - 23-Q112 (Touch).

 

Please follow the steps listed below to perform a power reset (or hard reset) on the unit:

1. Turn off the computer.
2. Disconnect the AC adapter.
3. Remove any discs from the disc drive.
4. Remove memory cards from the card reader slot.
5. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
6. With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
7. Reconnect the AC adapter, and then turn on the computer.

You may also refer to this link: https://support.hp.com/us-en/document/ish_4305073-3491276-16

 

Let me know if this helps and have a nice day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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