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‎09-08-2022 12:45 PM

HP Recommended

I did the procedures and the only one that i had a problem with scan health diagnostics.  I will insert a screen shot.  It wouldn't go to 100% it went to 94%.  I did the reboot still no touch screen.  Is there something else to try?  Thanks to everyone for trying to help me.Screenshot (37).png

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‎09-08-2022 04:02 PM

HP Recommended

Hello @Marnie70 

 

@Marnie70 wrote:

I did the procedures and the only one that i had a problem with scan health diagnostics.  I will insert a screen shot.  It

wouldn't go to 100% it went to 94%.  I did the reboot still no touch screen.  Is there something else to try?  Thanks to everyone for trying to help me.

If you set a marker in the console window with the mouse, the command pauses! Press ENTER to remove the marker to continue the command...

 

ub6424_0-1662674328641.png

 

Kind regards

 

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‎09-08-2022 05:58 PM - edited ‎09-08-2022 06:05 PM

HP Recommended

I completed all the command prompts and one came back as Error:87.  I rebooted and still no touch. More suggestions, please.  I attach a screen shot of the error.Screenshot (40).png

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‎09-08-2022 06:19 PM

HP Recommended

Hello @Marnie70 

Do you know when ( on what date) the touchscreen last worked?

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‎09-08-2022 06:27 PM

HP Recommended

It was in the middle of 2020. My granddaughter was in the middle of a Roblox kids game when it stopped working. 

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‎09-08-2022 06:34 PM

HP Recommended

Hello @Marnie70 

 

Take time and follow the official guide ...

HP PCs - Troubleshooting touch screen issues in Windows 10

 

Please report your results

 

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‎09-08-2022 07:15 PM

HP Recommended

I followed the link and on my computer the pen and touch function say there is no pen & touch on this computer.  When before it stopped working that said I DID have pen & touch.  And when I go to device manager to disable, update etc. the touch screen screen compliant driver there is no touch screen compliant listed, when before it did have it.  It has completely vanished.  That is why I did the system restore when it first happened, when I couldn't find the driver anywhere on my pc. I thought it would reinstall it.  It didn't.

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‎09-09-2022 06:13 AM

HP Recommended

Hello @Marnie70 

 

It could be a technical defect. Since the device is out of warranty, I would accept the defect and use a good optical (laser) mouse.

 

Good luck

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