touchscreen

[Lewism1404]

My current laptops touch screen has suddenly stopped working as before it was handy to skim through documents with my finger when I was reading them for university however recently I have realised that I no longer can do this I have looked at the drivers for my current device in the device manager and there is now not an option there for me to reset it I have went online to find the driver in case it wasn't there and there was nothing there what can I do to fix this issue 

[Lewism1404]

my laptop is HP ENVY x360 Laptop - 15-ee0504na

[Raj_05]

Hi @Lewism1404,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the touchscreen issue might be related to a driver or a setting. Here are a few steps you can follow to troubleshoot and fix the problem.

Check if the Touchscreen is Disabled in Device Manager

• Open Device Manager (press Windows + X and select Device Manager).
• Look for Human Interface Devices.
• If you see HID-compliant touch screen, right-click on it and select Enable if it's disabled.
• If it's not listed, you might need to reinstall or update the driver.

Reinstall the Touchscreen Driver

• In Device Manager, under Human Interface Devices, right-click HID-compliant touch screen and select Uninstall device.
• Restart your laptop, and Windows should automatically reinstall the driver.
• If it doesn't, check the HP support website for your specific model, and download the latest touchscreen driver.

Update Windows

Sometimes Windows updates can fix driver issues automatically:

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates and install any available updates.

Run the Hardware and Devices Troubleshooter

Windows has a built-in troubleshooter that may help identify and fix problems:

• Open Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Hardware and Devices, then click Run the troubleshooter.

Check the Touchscreen in the BIOS

It's possible that the touchscreen functionality has been disabled in the BIOS:

• Restart your laptop and press the Esc key repeatedly as it boots up to enter the BIOS.
• Look for a setting that might disable the touchscreen, and make sure it's enabled.
• Save and exit BIOS to see if that resolves the issue.

Perform a System Restore (if the issue started recently)

If the touchscreen was working before and stopped after a recent change (like an update), you can try performing a system restore:

• Type Create a restore point in the Start menu and select it.
• Under the System Protection tab, click System Restore, and follow the prompts to restore to a point where the touchscreen was working.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support