Create an account on the HP Community to personalize your profile and ask a question
09-20-2021 09:00 PM
Recently purchased a AMD Ryzen 5 4600G Processor and an HP M24fw Monitor. They are not communicating. I swapped out the HDMI cord- didn't help. When I turn on the monitor, the HP logo comes on then I get a Monitor Status window indicating HDMI: non-active, VGA: non-active. After several times of turning the processor off or wiggling the cords, I finally get a the status window indicating HDMI: non-active, VGA: active, which opens my system. Even if I see HDMI-active and VGA-active, it won't come on. HELP!
09-21-2021 12:05 AM
@Loralou -- does your computer have both VGA and HDMI output ports?
If so, you can connect two monitors, one via VGA, and one via HDMI, to have "dual-screen" mode.
However, when you power-on your computer, which of the two output ports is the "primary" output, and which is the "secondary" output? Your computer initially ONLY write to the "primary" output, which might not be your HDMI-capable monitor. So, that monitor stays "dark" until Windows has fully started. When Windows is running, then Windows will start to write to both monitors. So, after powering-on your computer, be patient, until Windows is fully loaded, to see if you EVENTUALLY get output onto the HDMI-capable monitor.
Didn't find what you were looking for? Ask the community