type c port not working

[rockamrit]

i am using usb-c hub from last 4 months now it suddenly stop working (Victus by HP Laptop 16-d0333TX (81H59PA))

. I tried the usb-c hub in my other laptop and it works well. Need help so it can work again. 

[Garp_senchau]

@rockamrit, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

First, try restarting your laptop to see if that resolves the issue. Next, check if the USB drivers on your laptop are up to date. You can go to Device Manager and look for any issues under "Universal Serial Bus controllers." If there's an error, try updating or reinstalling the drivers. 

You can also try to power drain the laptop by turning it off, unplugging it, and holding down the power button for 30 seconds before turning it back on. 

Lastly, verify if the USB hub is receiving the correct power and ensure its compatibility.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,