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‎02-22-2020 03:51 AM - edited ‎02-22-2020 03:51 AM

HP Recommended
Product: HP Pavilion All-in-One 24-xa0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi

i have recently purchased HP Pavilion All-in-One 24-xa0xxx, to be able to Work from Home .

It has one HDMI out port which i have used to connect to one external monitor

i have a second external monitor with VGA and HDMI compatibility, i have tried 3 different usb c to VGA adaptors .

my pc does not recognize anyone of these USB c adaptors and cant detect the second external monitor

( the monitor works when i connect it directly using hdmi cable ). does anyone know how to resolve this issue

any drivers i could download 

1 person had the same question
1 REPLY 1

‎02-22-2020 05:57 AM

HP Recommended

I suspect the adapter is not compatible with the USB port on that PC.  You could try a different adapter such as this

https://www.amazon.com/Plugable-Graphics-Multiple-2048x1152-1920x1080/dp/B00A2E1MQA/ref=asc_df_B00A2...

These have proven to work very reliably.


I'm not an HP employee.
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