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‎09-24-2019 05:11 AM

HP Recommended
Product: HP All in One

When I try to run HP diagnostics, the testing for videos always says "cancelled" when I have not cancelled anything.  I'm trying to change my Windows Color settings to allow streaming in HDR, but I'm unable to change to preset "no"  nor can I diagnose the problem.  Any ideas?

3 REPLIES 3

‎09-26-2019 01:25 PM

HP Recommended

@Sandrahl

 

To assist you better please provide me with the complete computer model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

 

KrazyToad
I Am An HP Employee

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‎10-09-2019 03:30 PM

HP Recommended

Hi, I have an HP All in one Deskjet 2600, its about 2 years old now

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‎10-10-2019 02:44 PM

HP Recommended

@Sandrahl

 

My apologies but could you elaborate more on the issue and let me know what exactly is the problem?

 

You mentioned that you are trying to change the Windows Color settings to allow streaming in HDR, but you mentioned the product as HP All in one Deskjet 2600 printer

KrazyToad
I Am An HP Employee

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