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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Notebooks
- Notebook Software and How To Questions
- vmd driver not support

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07-31-2025 04:03 AM
Accepted Solutions
07-31-2025 06:31 AM
Try the driver that I zipped up and attached below.
Unzip and copy all of the files in the folder in the attachment to a USB flash drive.
Have the flash drive and your Windows installation media plugged into USB ports.
Boot from the Windows installation flash drive.
When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.
If you check the box, it will only include the compatible driver.
If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.
07-31-2025 06:31 AM
Try the driver that I zipped up and attached below.
Unzip and copy all of the files in the folder in the attachment to a USB flash drive.
Have the flash drive and your Windows installation media plugged into USB ports.
Boot from the Windows installation flash drive.
When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.
If you check the box, it will only include the compatible driver.
If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.
08-13-2025 09:41 AM
Unfortunately, I wouldn't be able to help you with that if you installed the touchpad driver from the support page already.
Your PC should supported by the HP cloud recovery tool which will factory reset the drive to its 'out of the box' condition.
That recovery image should include the Intel storage controller driver you need for Windows to find the drive.
Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
You can download the software from the Microsoft Store.
HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store