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HP Recommended

my hp laptop is 15s-du3022tu 

iwant to install win 10 64 but hdd not found 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Try the driver that I zipped up and attached below.

 

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Try the driver that I zipped up and attached below.

 

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

 

 

HP Recommended

It works! But the touchpad drivers don't work.

HP Recommended

Unfortunately, I wouldn't be able to help you with that if you installed the touchpad driver from the support page already.

 

Your PC should supported by the HP cloud recovery tool which will factory reset the drive to its 'out of the box' condition.

 

That recovery image should include the Intel storage controller driver you need for Windows to find the drive.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

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