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tim212
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Solved!

webcam

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acpi x64-based pc
Microsoft Windows 10 (64-bit)

webcam error 4292photocapturestartimeout

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tim212
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I ordered a Weicha usb external web cam, the web cam on my old all-in one hp says this device working properly but no pictures can be taken 

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Echo_Lake
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@tim212

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
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tim212
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Did not happen I think as I seldom used the camera

no hardware changes

tried all troubleshooting steps,uninstall, reinstall, check for updates, etc

: BN997AV-ABA is product #

hen I try to take picture I get 

error message 0xA00F4292photocapturestarttimeout

 

 

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Echo_Lake
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@tim212

Thank you for posting back. 

 

Step 1: Locate and toggle the camera privacy switch or press the camera shutter key

Select HP notebook models to come with a camera privacy switch or a camera shutter key that turns the camera off and on. By default, the camera is turned on.

Camera privacy switch

The camera privacy switch is located on the side of your computer. To turn off your camera, slide the camera privacy switch toward the icon next to the switch. To turn the camera back on, slide the switch away from the icon.

Locating the camera privacy switch

Camera shutter key

The camera shutter key is located on the action key row of your keyboard. To turn off your camera, press the camera shutter key. To turn the camera back on, press the shutter key again.

Camera shutter LED

Camera status

Camera shutter key (light on)

LED on: The camera is off.

Camera shutter key (light off)

LED off: The camera is on.

Figure : Camera shutter key location

Camera shutter key location

Step 2: Troubleshoot the camera

If the error continues, refer to HP PCs - Webcam Troubleshooting (Windows 10, 😎 for additional camera troubleshooting tips.

Step 3: Install a new USB camera If the camera is still missing, install and connect a new USB camera.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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tim212
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Message 5 of 7
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I ordered a Weicha usb external web cam, the web cam on my old all-in one hp says this device working properly but no pictures can be taken 

View solution in original post

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Echo_Lake
HP Support Agent
HP Support Agent
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@tim212

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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MitchR22
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Having the same problem with a WEICHA SPCA2650. Blank black screen

  • I did not happen after a recent window or software update nor did I make any hardware/software changes?
  • Yes, I have you tried basic troubleshooting steps
  • I have a desktop unit with no photo enable switch
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