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RJLB
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Message 1 of 10
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wrong ram installed

HP Recommended
Pavilion P6347C
Microsoft Windows 10 (64-bit)

The wrong ram was installed. 

The original 6gb (3) sticks have been put back. 

Desktop PC turns on, but now there is no monitor. 

Screen stays black.  HP w2338h.

Have I damaged the motherboard??

Is there any hope here??

 

9 REPLIES 9
sandytechy20
HP Support Agent
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Message 2 of 10
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@RJLB

 

Welcome to the HP support community.

 

Check ram in different slots, one at a time and check if it boots

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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RJLB
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only slot 1 works.

I now have a 2gb stick in slot 1.

DT PC Boots and monitor is working.

No other slots will work

Mem is on order & due in a couple days

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RJLB
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what can I do to get the other slots to accept the 2gb like it was?

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RJLB
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New Ram has arrived BUT it does not work

I ordered the ram as suggested from crucial.

2 8gb kits.

I put all 4 sticks in ..... no boot no monitor

I took out 2 sticks, mem in slot 1 & 2

Boots with monitor BUT only sees 4 gb  8 are installed.  Type here does not work

I put a sticks in 1 & 3 boots with monitor BUT only sees 4gb.  

I put a stick in 1 & 4 no boot 

I put sticks in 1 & 2 boots with monitor VERY SLOW 

The type here does not work  

Used settings to see ram installed.

I do not know what to try next ......

Any Ideas????? please ...

I  can  get to the internet  I am using the DT PC to do this post.

 

 

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sandytechy20
HP Support Agent
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@RJLB

 

This seems to be a slot issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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RJLB
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I went to the first option register product & 

Site "Not available "

The auto diag stuff does not help 

There is a HP center in Los gatos I call later

For me that is only 60 miles away 

 

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sandytechy20
HP Support Agent
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@RJLB

 

Yes, you can try that option and let me know how it goes.

Sandytechy20
I am an HP Employee

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RJLB
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Message 9 of 10
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Hp repair did not help and suggested I contact crucial.com.  I did.  They had me remove the Battery and reboot after 15 min.

No Joy!  Same as before.  Their next suggestion was to to a factory recovery process.  I did no joy!  I ended up with a very old win 7.  and after hours of up dates I finally got win installed.  Still NO JOY!  2 sticks in and only socket 1 is working.  Also only one monitor.  I called Geek Squad and they are having me take it in on mon 8/3.

 

Thanks all for you help and suggestions  

 

I'm done

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sandytechy20
HP Support Agent
HP Support Agent
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Message 10 of 10
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@RJLB

 

You are welcome.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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