cancel
Showing results for 
Search instead for 
Did you mean: 
AbeTheGreat1
New member
1 0 0 0
Message 1 of 2
184
Flag Post

yellow/orange circle on bottom right of screen (looks like burn-in)

HP Recommended
omen 27i 1440p 165hz monitor
Microsoft Windows 10 (64-bit)

So i bought an omen 27i 1440p 165hz monitor a while back. it was perfectly fine for months and then randomly a little orange circle the size of a quarter appeared on the bottom right of my screen. (about 3 inches over from the very right corner) i spoke with a rep and they created a ticket for me and i made a return for a replacement. The new monitor came in after 3 days and all was good but literally 2 days later my monitor has the same orange patch in the same exact spot making me think it was a case swap instead of a screen swap or im having the issue again on a different monitor. has anyone else had this problem? i really don't want to make another return seeing as this is the only monitor i have.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
22,188 22,189 1,605 1,891
Message 2 of 2
Flag Post
HP Recommended

@AbeTheGreat1, Welcome to the HP Support Community! I’m here to help.

 

I understand you are having the same issue with the replacement monitor. Apologies for the inconvenience caused.

 

Kindly perform the steps mentioned in this document - Troubleshooting Screen Issues

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation