ASAP URGENT PLEASEE!

[Danielvidal1]

Hello, I bought an HP 230 wireless keyboard and mouse combo in February-23 at HP Online Store. It has stopped working (it says that the usb is not recognizable) and I have only been able to use it for two days. The serial number is not recognized on the HP website, so I can't get any support or replacement. Please advise?

[Garp_senchau]

@Danielvidal1, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I recommend removing and reinserting the connection dongle to ensure it's properly connected.

Make sure the device has a stable power supply. If not, try replacing the batteries and check if that resolves the issue.

Additionally, you can uninstall and reinstall the drivers to see if that helps fix the problem.

Also, I suggest you refer to the following guides:

HP PCs - Wireless keyboard troubleshooting | HP® Support

HP PCs - Troubleshooting wireless mouse issues | undefined

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped you or made things easier, I’d truly appreciate it if you could mark it as an Accepted Solution! ✅ This not only helps others find the right fix faster but also spreads the support. 💙 And if you found my reply helpful, tapping "Yes" on "Was this reply helpful?" means the world- it ensures more people get the solution they need! 🌟 Your small action can make a big impact! 💪😊

Regards,

[Danielvidal1]

It didn't work, i want a replacement

[Danielvidal1]

Garp_senchau it didn't work, can you explain how to ask for a replacement.

[Garp_senchau]

Hey,

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,