cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Mickey352
New member
2 1 0 0
Message 1 of 4
1,037
Flag Post

Adding network adaptor to OMEN by HP Desktop PC - 880-090nz and PC stops booting

HP Recommended
OMEN by HP Desktop PC - 880-090nz
Microsoft Windows 10 (64-bit)

I am trying to add a network card in my OMEN by HP Desktop PC - 880-090nz

 

The PC has one PCI/E slot available.

 

I have tried to add two différent HP NJC331T PCIe 649871-001 Ethernet 1GB 4-Port Adapter  647592-001 adaptors

 

NO SUCCESS

 

At reboot the PC make different sounds and does not boot.

 

I am sure that the two adapters are not DOA.

 

What could be the reason of this problem ???

What type of PCI/e adapter must be added ???

Is this issue related to a mismatch with PCI/e bus version ???

 

Thanks for any help

Michel JAGGI

 

 

 

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,103
Message 2 of 4
Flag Post
HP Recommended

@Mickey352

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand you need information on what could be added on the PCIe slot,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you know that the device already has an Ethernet port? (I'm sure you did, hence the next question)

Is there any specific reason you want to add another LAN adapter?

 

While you respond to that, here's what you need to do:

Click here to check your product specifications to know what exactly you've got on your PC and add new parts (if needed) accordingly.

 

That said, the expansion slots available on your motherboard: Two PCI Express x16 (Gen 3.0) could be used for graphics cards, TV tuner, etc...

 

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Mickey352
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for your reply.

 

I was aware that the mother board had a network port.

I need a second adapter for VMware.

 

You reply was useful regarding the PCI/e version 3.0

 

However I would like to know which HP adaptor are sold today with this version.

The two HP adapters I have tried are not working and I am just unable to know which version of PCI/e they running.

 

Looking in the market for other brands in their specs, there is no info about PCI/e version.

 

Therefore I would appreciate if HP could point me on an adapter running this level of PCI/e

 

Best Regards

Michel JAGGI

 

PS: (25 years HP consultant today retired)

Was this reply helpful? Yes No
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,103
Message 4 of 4
Flag Post
HP Recommended

 

@Mickey352

Thank you for responding,

It's great to have you back 😉

 

I'm afraid we don't support installation of 3rd party hardware as the device is designed to its optimal performance,

however, if you wish to upgrade it, you may do so at your own discretion.

 

We don't have any information about network adapter as such supported.

I recommend you Contact the local tech for suggestion on upgrading the device.

 

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation