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WhiteGhost1
New member
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Message 1 of 2
329
Flag Post

Admin lock out after swapping router and not able to connect WiFi

HP Recommended
HP Officejet Pro 8610
iOS

Slow/old Att router so isp sent new router to swap.

Once router swap, printer not picking up new router.

Printer’s network setting and WiFi wiZard set up say to contact the admin but I am the admin!

no idea how to reset or get to WiFi To get SSID to synchronize 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @WhiteGhost1

Welcome to the HP Support Community. I'd be happy to assist you.

 

We will have to perform a factory reset on the printer to resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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