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- After drafting a letter in Word, I attempt to print an envel...

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02-06-2025 09:57 AM
I am attempting to print a letter from Word. I select the mailing Icon. I choose envelope. the box opens and the address appears so I push print. Nothing happens. (if I choose labels, the printer prints the labels as requested)
Any Ideas?
02-06-2025 12:26 PM
Welcome to the HP English Community --
Disclaimer: AI was not used to generate or to rewrite this message.
True -- There are a lot of places for this go to sideways.
The address for the envelope is part of what is needed, of course.
Product / Printer Model: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: ?
Software / Application: Word
Connection Type: ?
Content / File Type: ?
Paper Size / Type: ?
Job type: Word > Mailings > Envelopes
===========================================
Version of Office?
Operating System Version?
Can you print just the envelope as a separate job?
That is, instead of printing letter and then envelope in one "Mailing" operation,
Can you print an envelope?
==============================================
Manual Envelope
This generally works when configured correctly -
The method is not what you want -- it is certainly something to keep in mind if needed.
The setup and job do not depend on "Mailings > Envelopes"
Create and Print a manual envelope
This requires that you create a document shaped and sized like the envelope you are using -
Reminder
For envelope sizes other than standard, create a Custom Size Paper Form in Printing Preferences
Example - Word - Document - DL Envelope
Manual_DL_Envelope_Text_Box_Insert_5
Review
==============================================
Tray and Paper
The printer must be aware of the Tray and Paper Settings.
Tray and Paper, at least, is not Operating System / version dependent.
EWS > HP Document / How-to (InkJet Printers – Original Format)
Use the HP printer Embedded Web Server (EWS)
NOTE: Find printer IP address
Section Open the EWS over a local network orientation
OR
HP Laser Printers - Using the Printer Embedded Web Server (EWS)
Open your Browser > Type / enter the Printer IP address into URL / Address bar
EWS – Tray and Paper Management
Original EWS
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper (Management)
Select / Adjust settings for Paper Size / Type
Model and EWS version Dependent: Advanced section
Click Apply to save changes
Example - EWS - Tray and Paper
EWS_9025_Preferences_Tray_and_Paper_Management_All_12
==============================================
Word > Mailings > Envelopes
Job Configuration
If you expect to print both letter and envelope in one job, he "letter" paper must be pulled from one tray (source) and the envelope for that letter, must be in another tray.
Can't do both?
Print the letter and then come back and print the envelope in a separate job.
Regardless,
The envelope location / tray should be sourced in the Envelope settings Printing Options > Feed From
Example - Windows - Word > Mailings > Envelope
Rabbits_and_Chickens_Test_Envelope_10_16
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP OfficeJet Pro 6978 All-in-One Printer
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